{"id":15,"date":"2025-03-20T15:51:24","date_gmt":"2025-03-20T15:51:24","guid":{"rendered":"https:\/\/enestly.com\/?page_id=15"},"modified":"2025-03-20T15:51:34","modified_gmt":"2025-03-20T15:51:34","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/enestly.com\/?page_id=15","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<p>Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can\u2019t offer you a full refund or exchange.<\/p>\n\n\n\n<p>To be eligible for a return, We\u00a0will gladly accept any unused, unwashed product with original packing within 14 Days of purchase\u00a0for a refund or an exchange.<\/p>\n\n\n\n<p>Please return goods with a copy of the\u00a0invoice and\u00a0mention the reason for returning the items.<\/p>\n\n\n\n<p>Customer needs to return the products via traceable delivery i.e. courier or registered post on his own expense to our address.\u00a0<\/p>\n\n\n\n<p><strong>Delivery Charges will not be refunded.\u00a0<\/strong><\/p>\n\n\n\n<p>Refund requests will be processed within 5 working days\u00a0after\u00a0receiving the return products.<\/p>\n\n\n\n<p>All returns should be sent to\u00a0Behria town, Lahore<\/p>\n\n\n\n<p>For further queries about exchanges and returns, please contact us at <a href=\"mailto:enestlybeddings@gmail.com\">enestlybeddings@gmail.com<\/a><\/p>\n\n\n\n<p>Additional non-returnable items:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Gift cards<\/li>\n\n\n\n<li>Discounted Products<\/li>\n<\/ul>\n\n\n\n<p>To complete your return, we require a receipt or proof of purchase.<\/p>\n\n\n\n<p>Please do not send your purchase back to the manufacturer.<\/p>\n\n\n\n<p>There are certain situations where only partial refunds are granted:<\/p>\n\n\n\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Any item not in its original condition, is damaged or missing parts for reasons not due to our error.<\/li>\n\n\n\n<li>Any item that is returned more than 14 days after delivery<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Refunds<\/h2>\n\n\n\n<p>Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p>\n\n\n\n<p>If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Late or missing refunds<\/h2>\n\n\n\n<p>If you haven\u2019t received a refund yet, first check your bank account again.<\/p>\n\n\n\n<p>Then contact your credit card company, it may take some time before your refund is officially posted.<\/p>\n\n\n\n<p>Next contact your bank. There is often some processing time before a refund is posted.<\/p>\n\n\n\n<p>If you\u2019ve done all of this and you still have not received your refund yet, please contact us at {email address}.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Sale items<\/h3>\n\n\n\n<p>Only regular priced items may be refunded. Sale items cannot be refunded.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Exchanges<\/h2>\n\n\n\n<p>We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Gifts<\/h2>\n\n\n\n<p>If the item was marked as a gift when purchased and shipped directly to you, you\u2019ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.<\/p>\n\n\n\n<p>If the item wasn\u2019t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Shipping returns<\/h2>\n\n\n\n<p>To return your product, you should mail your product to: {physical address}.<\/p>\n\n\n\n<p>You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>\n\n\n\n<p>Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p>\n\n\n\n<p>If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Need help?<\/h2>\n\n\n\n<p>Contact us at <a href=\"mailto:info@enestly.com\">enestlybeddings@gmail.com<\/a> for questions related to refunds and returns.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can\u2019t offer you a full refund or exchange. To be eligible for a return, We\u00a0will gladly accept any unused, unwashed product with original packing within 14 Days of purchase\u00a0for a refund or an exchange. Please return goods with a copy of the\u00a0invoice and\u00a0mention the reason for returning the items. Customer needs to return the products via traceable delivery i.e. courier or registered post on his own expense to our address.\u00a0 Delivery Charges will not be refunded.\u00a0 Refund requests will be processed within 5 working days\u00a0after\u00a0receiving the return products. All returns should be sent to\u00a0Behria town, Lahore For further queries about exchanges and returns, please contact us at enestlybeddings@gmail.com Additional non-returnable items: To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted: Refunds Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds If you haven\u2019t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you\u2019ve done all of this and you still have not received your refund yet, please contact us at {email address}. Sale items Only regular priced items may be refunded. Sale items cannot be refunded. Exchanges We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}. Gifts If the item was marked as a gift when purchased and shipped directly to you, you\u2019ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn\u2019t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return. Shipping returns To return your product, you should mail your product to: {physical address}. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item. Need help? Contact us at enestlybeddings@gmail.com for questions related to refunds and returns.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-15","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/enestly.com\/index.php?rest_route=\/wp\/v2\/pages\/15","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/enestly.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/enestly.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/enestly.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/enestly.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=15"}],"version-history":[{"count":1,"href":"https:\/\/enestly.com\/index.php?rest_route=\/wp\/v2\/pages\/15\/revisions"}],"predecessor-version":[{"id":2669,"href":"https:\/\/enestly.com\/index.php?rest_route=\/wp\/v2\/pages\/15\/revisions\/2669"}],"wp:attachment":[{"href":"https:\/\/enestly.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=15"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}